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3 guides

Conversations

Answer customers on WhatsApp and other channels, as a team.

  1. Handle a conversationReply to customers, send files, bring in the team, flag urgency and close the conversation.
  2. WhatsApp numbers and inboxesConnect a WhatsApp number with the QR code, pick each number's bot and who sees each inbox.
  3. Routing to the teamSet up teams, choose who is notified when a customer needs a person, and set opening hours and holidays.