How can we help?

Browse by topic

• Getting started

  Sign in, find your way around and make the panel yours.

  • Welcome to the panel
  • The overview
  • How to use this help
  6 guides

• Conversations

  Answer customers on WhatsApp and other channels, as a team.

  • Handle a conversation
  • WhatsApp numbers and inboxes
  • Routing to the team
  3 guides

• Contacts

  Add, import, find and organize your contacts.

  • Find and edit contacts
  • Organize with tags
  • Import contacts from a spreadsheet
  3 guides

• Broadcasts

  Message many contacts at once, safely.

  • Send a broadcast
  • Audiences
  • Message templates
  4 guides

• Email campaigns

  Build audiences, write and follow email campaigns.

  • Email campaigns
  1 guide

• Automations

  Let the panel do the repetitive work for you.

  • Create an automation
  1 guide

• Bot and AI

  Automatic replies and handing over to your team.

  • Set up a support bot
  1 guide

• Intelligence and data

  Tables, records and the knowledge the bot looks up.

  • Knowledge base
  1 guide

• Sales

  Sales from your platforms, products, buyers and deliveries.

  • Connect your sales platform
  • Products and deliveries
  2 guides

• Usage and billing

  How much each channel used and what it costs.

  • Usage and billing
  1 guide

• Apps

  The systems connected to the panel and how to open them.

  • Apps
  1 guide

• Administration

  Team, access, channels, security and backups.

  • Team and access
  • Backups
  • Company settings
  3 guides

Get started

1. 1Welcome to the panelWhat the panel does, how to sign in and where everything is.
2. 2The overviewToday at a glance on the home screen: what needs you, how sends are doing and whether everything is working.
3. 3How to use this helpSearch, keyboard shortcuts, language and the “?” button on every screen.
4. 4The assistant in the cornerAsk in your own words, read guides without leaving the screen, jump to the right screen and contact support.