Getting started
The overview
Today at a glance on the home screen: what needs you, how sends are doing and whether everything is working.
The Overview is the panel's first screen. It brings together what is happening in your company today.
What you'll see
- Customer service: how many conversations are waiting for the team and how many are yours.
- Sends: the latest broadcasts and campaigns, with deliveries, reads and clicks.
- Automations: how many are running and whether any of them had a problem.
- Contacts: how many people you have and how many agreed to receive messages.
Each block has a shortcut to the full area, such as Open conversations or Open Broadcasts.
The status light
At the bottom of the left menu, a light shows whether the panel's services are answering. Green means all good. If something is down, the notice says what; use Refresh status to check again. Once a problem is solved, you can choose Mark as seen.
Notifications
The bell next to the status light opens your notifications: conversations that need the team, failed automations and other notices. Clear all empties the list.